Customer return
New opportunities for sellers
Now you can organize the same easy process of returning goods as is done on all popular marketplaces!
Safety of purchases, ease of exchange and return have become important factors in the growth of Wildberries and Ozon. The combination of these factors has attracted many consumers who were previously wary of online shopping.
Customer return – This is an advantage that will give you the opportunity to stand out from your competitors and increase customer loyalty.
Shopping without fear
Research shows that buyers often choose marketplaces, even if the price of buying directly from the seller is lower. For the buyer, the process of trying on, partial redemption and return on the marketplace is simple and clear, and it is easier for him to overpay, but at the same time feel more protected.
Easy returns will allow people to make purchases in your online store with the same ease with which they do it on marketplaces.
Special return tariffs
- Returns are made at any branch of the Russian Post
- Fixed price ₽ for 0.5 kg, then ₽ for every 0.5 kg
- The tariff is valid from any locality in the Russian Federation
- Maximum return weight – 20 kg, the sum of the sides should not exceed 300 cm, and any of the sides should not be more than 150 cm
Simple return process
We offer more than 38,000 order delivery points, including in the most remote settlements.
An important advantage of customer return is that the buyer can return the order at any place convenient for him. Including in a locality different from the locality where the order was received.
Tell your customers
- To product pages
- To the checkout page
- Go to the «Warranty and Returns» page. or «Delivery and payment»
- In E-mail with information about the completed order
- In advertising posts and mailings
