Single window for all stages of delivery

We take care of interaction with 12 delivery services — from creating an order to acts and returns

Creating an order

Single form

For all delivery services in SafeRoute Personal Account

Automatic creation of orders

Through integration with CMS, CRM or widget

Create orders
via API

In Moscow, St. Petersburg, Moscow Region, Leningrad Region and Yekaterinburg you can call a courier who will pick up all the parcels for different delivery services
In other cities of Russia – calling couriers of different services through one window in your SafeRoute account. You can set a regular schedule for picking up orders on certain days and hours
Throughout Russia, you can independently bring parcels to the warehouses of delivery services or to the pickup point
Preparation of the act of acceptance and transfer in two clicks in the Personal Account

Requests to edit the full name, recipient's phone number, cash on delivery, estimated cost and other fields are sent through a single form
Delivery services instantly receive requests, without days off and holidays
Request statuses are displayed in your account

A single order status form, regardless of the delivery service
You can send a tracking link to buyers on your behalf – the track number and link are sent to the CMS
The link shows the history and current status of the order, the date of delivery, the track number in the delivery service, the route to the pickup point, its work schedule, photos and the shelf life of the parcel

If the recipient canceled the order – use the "Return" button

Return statuses are displayed in your account

Average return time across Russia – 7 days

We try to find the parcel before the customer's request. Our system automatically detects problem orders when their status does not change for a long time
If we have received a search request, we use all channels of communication with delivery services to find the order as soon as possible
If the parcel was not found within 10 days, we will compensate the cost of the order within 15 days. 100% of orders are insured

Call us, we'll tell you everything